As a member of the Guild, we are committed to delivering a correct and honest service for each and every vendor and we keep to a very strict Code of Conduct, giving full reassurance. Also being part of the Guild allows us to work with some of the very best independent estate agents in the country.
By using a Guild member, you have exclusively accessed the power of over 800 local estate agents, working together to ensure that you really do achieve a far better result buying or selling your home through a Member of the Guild of Professional Estate Agents.
By dealing with a Member of the TPO, the public can be confident about the agent's approach in its dealings with actual and potential buyers and sellers of residential property or lettings in the UK. With effect from 1 October 2008, all estate agents are required to register with an Estate Agents Redress Scheme that has been approved by the Office of Fair Trading (OFT) and which investigates complaints against estate agents. The TPO is one of the schemes approved by the OFT.
Sowerbys have in addition agreed to follow the TPO Code of Practice for Residential Estate Agents. Estate agents signing up to this Code of Practice are required to provide additional consumer protection that goes beyond that required by the law. They can be recognised by the blue TPO logo. Registered agents, who do not voluntarily accept the Code of Practice obligations of the TPO Scheme, are not entitled to show the blue TPO logo.
Lettings and property management agents who join the TPO also subscribe to the Code of Practice for Letting Agents.
The Property Ombudsman provides a free, fair and independent service for dealing with unresolved disputes between sales and letting agents who have joined the TPO and consumers who are actual or potential buyers or sellers or landlords or tenants of residential property in the UK. The Ombudsman is a member of the Ombudsman Association and follows the standards and rules of the Association. The Ombudsman is totally independent of agents and reports directly to the TPO Council which has a majority of non-industry members.
Being members of the NAEA is again another confirmation to our clients that we are serious about providing them with a service that is second to none. There is NO mandatory regulation of estate agents, however Sowerbys choose to be members of the NAEA. This demonstrates our transparency and ensures we are at the forefront of developments in the industry, all making sure we provide the very best moving experience to our consumers.
By using a NAEA estate agent consumers are guaranteed to be consulting with a professional agent who can give them up-to-date advice and guidance.
What makes NAEA Estate Agents different?
NAEA estate agents are experienced and trained professionals who abide by a nationally recognised Code of Practice.
Ruling on complaints through independent ombudsman services and NFoPP Regulation.
PEACE OF MIND
Sowerbys hold all the correct insurance and protection to give you peace of mind through your move.
Registered with HMRC to ensure compliance with money laundering regulations.
CONDUCT AND MEMBERSHIP RULES
All NAEA estate agents agree to comply with the professional standards outlined within the NFoPP Conduct and Membership Rules, demonstrating our dedication and commitment to higher standards within residential sales.
ARLA is the UK's foremost professional body for letting agents. Members are professionals working at all levels of letting agency, from business owners to office employees.
Every year tenants and landlords lose thousands of pounds and suffer distress through dealing with agents who are inexperienced and do not deal with client money in a professional manner. ARLA Licensed letting agents hold client money in a designated client account and accounts are independently inspected annually.
What makes ARLA licensed members different?
•Experienced and trained professionals
•Understand and comply with complex legislative changes and best practice
•Backed up by NFoPP Client Money Protection scheme (CMP)
•Accounts are independently inspected annually and accountants’ reports submitted to ARLA
•ARLA agents have professional indemnity insurance
•Attend regular training to keep skills and experience up-to-date
•Comply with the professional standards of the nationally recognised professional body for letting agents
Conduct and membership rules
All ARLA letting agents agree to comply with the professional standards outlined within the NFoPP Conduct and Membership Rules, demonstrating their dedication and commitment to higher standards within residential lettings.
"Thank you so much for your help in the marketing and selling of both our properties. We choose Sowerby’s due to their staff. They seem to be a different brand of estate agent, helpful and courteous and very understanding. We have experienced both sides of the housing market with one sale that could not have been smoother and completed within six weeks and another that fell through twice, (third time lucky!) and that seemed fraught with difficulties right until the last moment! This is when the agents earn their fee. I am afraid at times I required a great deal of hand holding and found the whole process overwhelming at times, but with all your help we got there!! A huge thank you to all the team, we are now living in our dream home!"