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Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at the address found on our ‘contact us’ page.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

"Estate agents often get a pretty bad press, yet a good one can really help sell your house as I’ve recently experienced. We chose Sowerbys because of their professionalism when compared to others we looked at. It was a good choice - with Sowerbys efficiency and good presentation of our property, we sold it quickly, that’s inevitable when you think that’s a decent fee for something sold so quickly, but the presentation of our property and the professionalism of the viewings really helped. However our story didn’t end there as our buyer pulled out for personal reasons. This when you need a good agent. Sowerbys reacted quickly and with understanding of our disappointment, and got back on with the job of re-marketing the property without any fuss. This time it took longer, we were in a chain, and quite frankly the English system for selling property is broken, ours took three and a half months to exchange, and until you’ve exchanged, your sale can be gone within a heartbeat, it is not secure. This is where you need a good agent, one that will work with other agents, solicitors, buyers and sellers to keep things moving, keep everyone informed and advise you along the way. I would recommend Sowerbys without hesitation and in particular would give recognition to Peter Scott and Alison Carter at the Hunstanton office. In our experience the solicitors in our chain were not at all responsive and were poor at organising anything but the relationship between themselves and their client, and this is not enough when you’re in a chain, you need someone who will manage, coordinate and cajole across everyone across the chain, Alison Carter at Sowerbys was excellent at taking on this coordination and making things happen. It’s very difficult to know who your buyer is and how complex a chain is, until your stuck within it, and it only takes one poor solicitor or one difficult buyer and the whole lot can come crashing down without someone there to manage it through – remember that when you choose your estate agent!"
Mr & Mrs D Wright - Vendors - December 2015