Tue 21 Apr 2015
Sowerbys are delighted to have won in the BEST MEDIUM AGENCY GROUP in the COUNTRY at the ESTAS Awards held at The Hilton, Park Lane, London on Friday 17th April 2015.
Fighting off competition from over 22 other regions around the UK, Sowerbys won the bronze award, announced and presented by Phil Spencer, the TV Property Expert. Phil Spencer said “I think these awards help us all to focus on customer service for the greater good of our own businesses as well as the wider industry. We must all drive standards higher, raising the bar in terms of the quality of advice we offer and the level of customer care we deliver”.
This award really is special because it is the only industry awards which are voted for purely by our customers, and to be placed 3rd in the whole of Great Britain really is testament to the high standards we constantly strive for said Lloyd Sandy, Sowerbys joint Managing Director.
The ESATS now in its 12th year, is the most highly regarded of all the awards and is only entered by Agents willing to be transparently judged by their customers. ‘Voting is only permitted by vendors and purchasers who sold or purchased through us in the last 12 months, so to win the bronze award nationally really is a great achievement, but it makes us only more determined to try and come home with the Gold Award next year.’ said Carly Grigglestone, Marketing Manager. Carly goes on to say ‘The ethos at Sowerbys has always been about 100% transparency and these awards reaffirm this principle. Our strength lies in using all the very latest technology available to us to promote property whilst continually enforcing the traditional values of honesty, transparency and great local knowledge all backed up by strongly skilled teams’
Simon Brown who owns the ESTAS said “The ESTAS are special because shortlisted and winning firms are selected purely on the service they deliver to their clients. In fact just taking part shows an agent’s commitment to their customers and to be shortlisted is a great achievement in itself. For the winners this is the highest accolade they can receive in the industry.”
Max Sowerby, who started in Burnham Market over 20 years ago has now grown the business to 7 offices and with a strong presence now in Norwich city centre, Sowerbys cover the whole of Norfolk. ‘I am thrilled to have won this award. Not only does it make me exceptionally proud of the high standards of service we offer to our clients, but it makes me even more determined to strengthen this reputation even further over the coming 12 months. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service we offer and this proves we are delivering what we promise.
"Estate agents often get a pretty bad press, yet a good one can really help sell your house as Iâ€™ve recently experienced. We chose Sowerbys because of their professionalism when compared to others we looked at. It was a good choice - with Sowerbys efficiency and good presentation of our property, we sold it quickly, thatâ€™s inevitable when you think thatâ€™s a decent fee for something sold so quickly, but the presentation of our property and the professionalism of the viewings really helped. However our story didnâ€™t end there as our buyer pulled out for personal reasons. This when you need a good agent. Sowerbys reacted quickly and with understanding of our disappointment, and got back on with the job of re-marketing the property without any fuss. This time it took longer, we were in a chain, and quite frankly the English system for selling property is broken, ours took three and a half months to exchange, and until youâ€™ve exchanged, your sale can be gone within a heartbeat, it is not secure. This is where you need a good agent, one that will work with other agents, solicitors, buyers and sellers to keep things moving, keep everyone informed and advise you along the way. I would recommend Sowerbys without hesitation and in particular would give recognition to Peter Scott and Alison Carter at the Hunstanton office. In our experience the solicitors in our chain were not at all responsive and were poor at organising anything but the relationship between themselves and their client, and this is not enough when youâ€™re in a chain, you need someone who will manage, coordinate and cajole across everyone across the chain, Alison Carter at Sowerbys was excellent at taking on this coordination and making things happen. Itâ€™s very difficult to know who your buyer is and how complex a chain is, until your stuck within it, and it only takes one poor solicitor or one difficult buyer and the whole lot can come crashing down without someone there to manage it through â€“ remember that when you choose your estate agent!"