Tue 21 Apr 2015
Sowerbys are delighted to have won in the BEST MEDIUM AGENCY GROUP in the COUNTRY at the ESTAS Awards held at The Hilton, Park Lane, London on Friday 17th April 2015.
Fighting off competition from over 22 other regions around the UK, Sowerbys won the bronze award, announced and presented by Phil Spencer, the TV Property Expert. Phil Spencer said “I think these awards help us all to focus on customer service for the greater good of our own businesses as well as the wider industry. We must all drive standards higher, raising the bar in terms of the quality of advice we offer and the level of customer care we deliver”.
This award really is special because it is the only industry awards which are voted for purely by our customers, and to be placed 3rd in the whole of Great Britain really is testament to the high standards we constantly strive for said Lloyd Sandy, Sowerbys joint Managing Director.
The ESATS now in its 12th year, is the most highly regarded of all the awards and is only entered by Agents willing to be transparently judged by their customers. ‘Voting is only permitted by vendors and purchasers who sold or purchased through us in the last 12 months, so to win the bronze award nationally really is a great achievement, but it makes us only more determined to try and come home with the Gold Award next year.’ said Carly Grigglestone, Marketing Manager. Carly goes on to say ‘The ethos at Sowerbys has always been about 100% transparency and these awards reaffirm this principle. Our strength lies in using all the very latest technology available to us to promote property whilst continually enforcing the traditional values of honesty, transparency and great local knowledge all backed up by strongly skilled teams’
Simon Brown who owns the ESTAS said “The ESTAS are special because shortlisted and winning firms are selected purely on the service they deliver to their clients. In fact just taking part shows an agent’s commitment to their customers and to be shortlisted is a great achievement in itself. For the winners this is the highest accolade they can receive in the industry.”
Max Sowerby, who started in Burnham Market over 20 years ago has now grown the business to 7 offices and with a strong presence now in Norwich city centre, Sowerbys cover the whole of Norfolk. ‘I am thrilled to have won this award. Not only does it make me exceptionally proud of the high standards of service we offer to our clients, but it makes me even more determined to strengthen this reputation even further over the coming 12 months. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service we offer and this proves we are delivering what we promise.
"I'm so glad that I decided to ask Sowerbys to find a tenant for my property. I really appreciated the input of both you and your staff every step along the way. You were all direct and honest about what was required of me and I was kept up to date with every development. The advertising of the property, tenancy agreement and inventory were professional and well executed and I was kept informed on every detail of potential tenants' visits and their feedback. Everyone at Sowerbys bent over backwards to be helpful and someone was always available to help me with any queries I had. I was surprised and relieved to find what could have been a very stressful exercise ended up being a breeze. I can't thank you all enough."