Fri 16 Oct 2015
The importance of a Sales Progressor - by Helen Hall, Senior Negotiator , Dereham Office
I recently took on the role of Sales Progressor for my colleague who took a well deserved break from this role in the office to take some annual leave. I put all my effort into this role, not wanting to let anyone down and realised, on my colleagues return what a fascinating, nerve racking but satisfying time I have had. What exactly does the role involve? Well, I think we are the unsung heroes of Estate Agency. We become counsellors, great listeners, and negotiators with the ability to juggle the needs of all parties whether they are our vendors, buyers, solicitors for either or both parties or other agents along the way.
The role requires us to see the sale through from the time the Sold board goes up until the keys are collected. Vendors may heave a sigh of relief, they have a buyer, they are excited about selling and possibly buying, securing the house of their dreams. The buyer will be thrilled, the agent has negotiated the deal for them and they can now look forward to moving in.
But this is where the role of the Sales Progressor begins. They become the crucial link in making the process run smoothly . Dealing with other agents, solicitors and liaising with all parties is not easy and requires some delicate but often purposeful action, moving dates and timescales need to be decided, conveyancing issues may arise as may survey issues and all need to be resolved with the aim to keep all parties informed and keep the process moving. This is a challenging role and not to be taken lightly. I offered to take in a vendors cat during the moving process, I re-assured many a vendor and buyer that yes it would happen , and I was sorry that their dog was getting depressed because of the stressful situation; the dog did move and is now happy in its new home as are the owners! I listened and re-assured many a weary client.
Testimonials received recently by satisfied customers make it worthwhile and show that we are appreciated.
‘Throughout the whole house buying and moving process, the agent were there to offer me practical advice when asked, actively monitored and progressed chain activity, right through to exchange and completion. They achieved the highest level of customer service that I've witnessed in any sector for a long time.’
Take time to find out who your Sales Progressor is, they will be the key along with your solicitor to make it happen.
"I'm so glad that I decided to ask Sowerbys to find a tenant for my property. I really appreciated the input of both you and your staff every step along the way. You were all direct and honest about what was required of me and I was kept up to date with every development. The advertising of the property, tenancy agreement and inventory were professional and well executed and I was kept informed on every detail of potential tenants' visits and their feedback. Everyone at Sowerbys bent over backwards to be helpful and someone was always available to help me with any queries I had. I was surprised and relieved to find what could have been a very stressful exercise ended up being a breeze. I can't thank you all enough."