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Assistant Lettings Manager
King's Lynn

Amazing new office environment, brilliant team culture, and the freedom to shape your own progression.

We are on the lookout for an experienced Assistant Lettings Manager to join our unique and market leading team within one of the UK’s most respected estate agencies.

A rare and exciting position has become available for an experienced Assistant Lettings Manager to join our successful team in our amazing new office in King's Lynn.

The successful person will earn a competitive starting salary dependant on experience and be joining one of Norfolk’s most respected estate agencies.

If you have a minimum of three years’ experience in a similar role, are obsessed by customer service and happy to go above and beyond to support your clients and colleagues, we want to hear from you.


The position

We want to speak to professional and experienced senior negotiators looking for the next step, current assistant managers or lettings managers looking for a new and exciting challenge. The role requires experience in both front end lettings, property management and ideally valuations.


Company background

Sowerbys was founded in 1994 and is a multi-award winning and successful property group covering the beautiful county of Norfolk with nine unique offices. Our heritage and aspirational brand resonate nationally, and we are acclaimed for our customer service, innovative marketing and creating an environment that our customers and staff enjoy. We put people and property together and believe passionately in the communities we serve. We have grown significantly over the last 28 years and now employ a committed team that share our values of care, pride, expertise, and community.

For more information, please visit www.sowerbys.com


Our Values
 
Care
 
We are real people - who serve, empathise, and relate to our customers (and each other) as real people - with genuine care and a genuine lack of self-interest. We hire the best people and give them the support they need to do what’s right for the customer, every time
 
 Pride
 
 We are proud of our home, proud of our people and proud to play a role that changes lives. We are never arrogant but, we take immense pride in what we do and how we do it.
 
 Expertise
 
 We are experts in houses and homes, passionate about finding the right place for you. And we want to be the best we can, because it’s what our customers deserve
 
 Community
 
 We are part of a community united by a love of where and how we live. We champion that community and invite every customer we have to join it.


Role requirements

  • Previous minimum 3-year experience within lettings and property management.
  • Confident and polite telephone manner. You’ll need to always exceed our customers’ expectations.
  • Must be committed to self-development and enjoy learning. We want to grow with you!
  • Confident in nature and enjoy helping customers with their property queries.
  • Mature approach to work we need someone who can hit the ground running and work independently if required.
  • To be a genuine and proactive team player.
  • Solid understanding of the current letting specific legislation and possible incoming trends/changes.
  • Proven administration skills, with good understanding of outlook, excel and ideally Microsoft teams.
  • Previous use of lettings CRM systems and ability to learn a new system.
  • Ability to prioritise workload and operate in high pressure situations.
  • A positive and fun can do attitude.
  • Driving licence and car.


Role responsibilities

  • Answer incoming calls in a professional manner with excellent customer service.
  • Identify customer needs and resolve issues efficiently.
  • Oversee the management of portfolio ensuring full compliance with safety certificates.
  • Review each properties rental income periodically to ensure market value.
  • Ensure end of tenancy renewal process is consistent and kept up to date.
  • Manage and prioritise maintenance issues in line with company time frames.
  • Attend inspections and report findings back to landlord with recommended actions.
  • Register potential applicants, attend viewings, and provide post viewing feedback.
  • Process offers, negotiate tenancy terms, and manage the move in paperwork and logistics.
  • Serve relevant notices in the correct manner.
  • Create new let files for each let.
  • Attend company training as requested and work towards ARLA Level 3 Qualification if not qualified.
  • Take responsibility for all aspects of the branch management is absence of the lettings manager.


The ideal person will:

  • Be ARLA qualified.
  • Have management or supervisory experience in lettings.
  • Be highly self-motivated.
  • Have a minimum 3-years’ experience in lettings.
  • Have competent IT skills.
  • Have a good understanding of Norfolk geography
  • Have a good eye for photography and understanding of a camera.
  • Be confident in valuing lettings properties.
  • Understand KPI's and profit and loss accounts.


Additional information

You’ll be based in our beautiful new and prominent Bank Chambers office in the centre of Kings Lynn and working Monday to Friday 8:45am to 5:30pm and every other Saturday 9:00am-3:00pm with a day off in lieu granted for every Saturday worked.

You will need to be able travel to the office but there is free parking a short walk from the office.


Why should you apply?

  • Competitive starting salary and branch commission structure, dependant on experience.
  • Modern, light and bright office.
  • Holiday of 28 days which increases each year to a maximum of 32 (Inclusive of bank holidays).
  • Enrollment into pension scheme . 
  • Sowerbys social events.
  • Qualification and training opportunities.
  • Secure role with opportunity for progression.
  • Genuine friendly team that does the right thing by the customer and each other.


Are you ready to apply?

To apply please send a copy of your CV and a short cover letter explaining why you would be suitable to ed.tyman@sowerbys.com and we look forward to meeting you.