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Don't fall at the final hurdle!

Published: 13/10/2020

Even though we do say so ourselves, here at Sowerbys we are well known for having the best staff in the industry along with market leading technology and marketing tools, all to ensure that your property goes under offer successfully and efficiently but getting the sale agreed is just the first part of the process. To further enhance our pledge to offer first class customer service and experience throughout your property journey, we are further evolving by introducing a team of highly experienced After Sales Specialists.

As we said, once your property has gone under offer, is when the hard work really begins. With solicitors being busier than ever before due to the recent surge in sales, now it is more important than ever to protect your sale. Our new, dedicated team are on hand to guide you from the point your sale is agreed, all the way through the sometimes rocky road to completion.  

The national average for getting a property from under offer to exchanged in the current climate is between 16-20 weeks, or even longer in some cases. This time can be incredibly stressful, as people feel somewhat left in the dark as to what is happening regarding their sale, wondering whether there are any issues or if the sale is still progressing. Quite often the biggest pitfall in sales progression is a lack of communication between all the different parties and this can ultimately lead to a sale collapsing.  

This is where our new After Sales Specialists come in. This team were chosen to undertake these specialist roles due to their vast experience. We wanted the best people to do this job. They will be there, every step of the way, to guide you through the after-sale process, paying due diligence to the whole chain to help keep it together, making sure we obtain the best possible result for you, our clients. They will liaise with each part of the chain from the very beginning of the process, meaning that they are able to keep everyone informed along the way. Many of the other services involved in the home moving process, including solicitors, mortgage brokers and removal companies are also currently seeing exceptionally high levels of business, so your After Sales Specialists will be on hand to help liaise with them on your behalf. Not only that, but we will be on hand to answer any questions you may have, as well as making sure that relevant paperwork has been filled in and is in the correct place, to prevent any unnecessary waiting.

The quality of our staff has long been paramount to our business and the sales progression team is no exception. We have handpicked existing experienced team members who display a great deal of passion, empathy, and mediation. With over 60 years of experience collectively and throughout all aspects of the industry, there should be no problem too big or too complex for this amazing team.

Will Lightfoot, Group Sales Manager says ‘Once a sale has been agreed, is when the hard work really starts. It is often where the stress levels are at their highest for both sellers and buyers and at Sowerbys we have always prided ourselves on providing a first class sales progression service. With our offices busier than ever we have created this dedicated team of highly experienced property specialists to create our After Sales service.
Will goes on to say ‘the sole aim is to ensure the whole experience - from a property going under offer to completion, is carried out in the shortest timescale while allowing our clients to rest easy with the knowledge that they are working with a company that are both professional and experienced in dealing with a property sale in an efficient, experienced and conversant way.’


If you would like any further information, or are considering buying or selling through Sowerbys, please see our website.