Guest Liaison Manager
Due to continued expansion Sowerbys Holiday Cottages have a vacancy for a new team member for our busy Burnham Market Office. This role would suit someone who has experience dealing with high-end customers in a customer facing role, with confidence to handle customer complaints, together with excellent administrative and organisational skills.
This is an exciting and varied full-time position involving all aspects of the management of our portfolio of over 250 holiday cottages by:
Candidates considered for this important role should have:
This is a full-time position working normal office hours (9am to 5pm) for 5 days per week, including Saturdays and some Bank Holidays.
Company benefits
In the first instance, please email your CV and covering letter to andrea@sowerbysholidaycottages.co.uk
This is an exciting and varied full-time position involving all aspects of the management of our portfolio of over 250 holiday cottages by:
- Being the “face of Sowerbys” for guest arrivals and departures
- Liaising with guests staying to resolve any maintenance and house-keeping issues
- Working with tradesmen to ensure all necessary works are carried out as required
- Resolving any customer complaint promptly in a professional manner
- Arranging the schedule for guest arrivals and departures
- Processing and taking action on guest feedback forms
- Operating our agency software booking system to process bookings
- Taking telephone bookings and advising on suitable properties
- Undertaking regular visits to our cottages
Candidates considered for this important role should have:
- A confident, friendly and approachable personality with the ability to keep calm under pressure
- Previous experience handling customer complaints in person
- Excellent organisational skills and the ability to multi-task
- Good common sense and practical skills
- Excellent attention to detail
- Computer skills to operate agency software
- Clean driving license
- Local knowledge to make recommendations for dining, days out etc.
This is a full-time position working normal office hours (9am to 5pm) for 5 days per week, including Saturdays and some Bank Holidays.
Company benefits
- Annual review of salary
- 28 days holiday per annum (including bank holidays)
- Company pension scheme option
- Independent family owned business within the growing holiday cottage industry
- Use of company van for business purposes
In the first instance, please email your CV and covering letter to andrea@sowerbysholidaycottages.co.uk