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Guest Liaison Manager

Due to continued expansion Sowerbys Holiday Cottages have a vacancy for a new team member for our busy Burnham Market Office. This role would suit someone who has experience dealing with high-end customers in a customer facing role, with confidence to handle customer complaints, together with excellent administrative and organisational skills.

This is an exciting and varied full-time position involving all aspects of the management of our portfolio of over 250 holiday cottages by:

  • Being the “face of Sowerbys” for guest arrivals and departures
  • Liaising with guests staying to resolve any maintenance and house-keeping issues
  • Working with tradesmen to ensure all necessary works are carried out as required
  • Resolving any customer complaint promptly in a professional manner
  • Arranging the schedule for guest arrivals and departures
  • Processing and taking action on guest feedback forms
  • Operating our agency software booking system to process bookings
  • Taking telephone bookings and advising on suitable properties
  • Undertaking regular visits to our cottages

Candidates considered for this important role should have:
  • A confident, friendly and approachable personality with the ability to keep calm under pressure
  • Previous experience handling customer complaints in person
  • Excellent organisational skills and the ability to multi-task
  • Good common sense and practical skills
  • Excellent attention to detail
  • Computer skills to operate agency software
  • Clean driving license
  • Local knowledge to make recommendations for dining, days out etc.

This is a full-time position working normal office hours (9am to 5pm) for 5 days per week, including Saturdays and some Bank Holidays.

Company benefits
  • Annual review of salary
  • 28 days holiday per annum (including bank holidays)
  • Company pension scheme option
  • Independent family owned business within the growing holiday cottage industry
  • Use of company van for business purposes

In the first instance, please email your CV and covering letter to andrea@sowerbysholidaycottages.co.uk