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Lettings & Property Management Specialist - Dereham

New Year…..New You…..New Role!

We are on the lookout for a Lettings and Property Management superstar to join our amazing market leading team within one of the UK’s most respected estate agencies.

A rare and exciting position has become available for a Lettings and Property Management Specialist to join our successful and growing team based in Dereham. The successful person will earn a competitive starting salary dependant on experience and be joining one of Norfolk’s most respected estate agencies. If you have a minimum of two years’ experience in a similar role, are obsessed by customer service and happy to go above and beyond to support your clients and colleagues, we want to hear from you.

Company Background
Sowerbys is a multi-award winning and successful property group covering the beautiful county of Norfolk with nine unique offices. Our heritage brand resonates nationally, and we are acclaimed for our customer service and innovative approach to technology. We put people and property together and believe passionately in the communities we serve. We have grown significantly over the last 25 years and now employ a committed team that share our values of honesty, expertise, passion, and integrity. For more information, please visit www.sowerbys.com


Role Requirements
  • Previous minimum 2-year experience within lettings and property management.
  • Confident and polite telephone manner. You’ll need to always exceed our customers’ expectations.
  • Must be committed to self-development and enjoy learning. We want to grow with you!
  • Confident in nature and enjoy helping customers with their property queries.
  • Mature approach to work. We need someone who can hit the ground running and work independently if required.
  • To be a genuine and proactive team player. Always willing to help others and go above and beyond when required.
  • Solid understanding of the current letting specific legislation and possible incoming trends.
  • Proven administration skills, with good understanding of outlook, excel and ideally Microsoft teams.
  • Ability to prioritise workload and operate in high pressure situations.
  • A positive and fun can do attitude.


Role Responsibilities
  1. Answer incoming calls in a professional manner with excellent customer service.
  2. Identify customer needs and resolve issues efficiently.
  3. Ensure all critical safety certificates are always up to date.
  4. Review individual property rental income periodically to ensure market value.
  5. Ensure end of tenancy renewal process is consistent.
  6. Manage and prioritise maintenance issues in line with company time frames.
  7. Attend inspections and report findings back to landlord with recommended actions.
  8. Register potential applicants, attend viewings, and provide post viewing feedback.
  9. Process offers, negotiate tenancy terms, and manage the move in paperwork and logistics.
  10. Serve relevant notices in the correct manner.
  11. Create new let files for each let.
  12. Attend company training as requested and work towards ARLA Level 3 Qualification.

The Ideal Person will:
  • Have previous experience in customer service.
  • Be polite and have a professional telephone manner.
  • Be well presented.
  • Speak fluent English.
  • Be of an honest and trustworthy nature.
  • Be highly self-motivated.
  • Minimum 2 year experience in lettings.
  • Be confident specifically talking to others.
  • Enjoy working to targets.
  • be willing to attend company training courses.
  • Have a good understanding of Norfolk geography.


Additional Information
You’ll be based in our newly refurbished and prominent Dereham office and working Monday to Friday 8:45am to 5:30pm and every other Saturday 9:00am-3:00pm with a day off in lieu granted. You will need to be able travel to the office but there is free parking a short walk away.

Why should you apply?
  • Competitive starting salary dependant on experience.
  • Modern light and bright office with free parking.
  • Holiday of 28 days which increases at long service milestones to a maximum of 32.
  • Enrolment into pension scheme . 
  • Social events.
  • Qualification and training opportunities.
  • Secure role with opportunity for progression.

Are you ready to apply?
To apply please send a copy of your CV and a short cover letter explaining why you would be suitable to ed.tyman@sowerbys.com

We look forward to hearing from you soon.