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Property Manager/Negotiator - Norwich

Main purposes of job:

To manage a portfolio of properties proactively and professionally, for a range of landlord clients. Delivering first class customer service whilst ensuring all compliance and legislative issues are managed. Treating all landlords and tenants in a consistent, friendly, and empathic manner whilst working with other key stakeholders efficiently. To work closely with other team members to attract new business whilst always looking for operational efficiencies to improve the customer experience.

Key tasks:

  • Prepare new to let paperwork and ensure both landlords and tenants are supported during the move in process.
  • Manage maintenance issues and keep landlords, tenants and contractors informed throughout.
  • Ensure all invoicing is processed through the system.
  • Manage rent arrears proactively and always keep landlords informed.
  • Manage end of fixed term renewals and ensure correct charges are being made.
  • Report back to the team on portfolio's and contribute effectively in team meetings.
  • Register enquiries efficiently and promptly. Book and attend viewings and manage applications to rent a property.
  • Produce periodic inspections on time to the correct level of detail and report quickly back to landlords.
  • Confirm that all critical safety certificates e.g., gas, electric and EPC's are kept up to date as a matter of absolute priority.
  • Conduct monthly courtesy calls to landlords on portfolio to check everything is going well and the client is happy. Attempt to resolve any issues proactively and offer market advice.
  • Manage the end of tenancy deposit claims quickly within the required time frame.
  • Ensure all utility and council notifications for change of tenancy have been updated through the Goodlord system or manually.
  • Help with any other aspect of the business as required.

Key results/objectives:

  1. Grow managed portfolio's.
  2. Build long term landlord relationships.
  3. Increase turnover and profit levels.

Further details:

  • Monday to Friday 8:45 am to 5:30 pm and every other Saturday 9 am-3 pm with a day of in lieu for every Saturday worked.
  • 28 days holiday (inclusive of bank holidays).
  • Salary negotiable based on experience.

CV’s in the first instance to be emailed to: Group Operations Manager, Ed Tyman.