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Sowerbys Holiday Cottages - Office Manager
Burnham Market

Sowerbys Holiday Cottages has a vacancy for a new Office Manger to lead our highly regarded dynamic holiday lettings business.

This role would suit someone with an established track record of driving a business dealing with high-end customers in a customer facing role, together with excellent man management and organisational skills.

This is an exciting and varied full-time position involving all aspects of the Holiday Lettings business including driving sales and full management of our portfolio of over 250 holiday cottages. Candidates will be expected to:

  • Develop and implement a strategy to drive the business forward
  • Motivate and manage a team of six office staff
  • Be proficient in operating our agency software booking system
  • Have great customer relations skills with experience in resolving customer complaints
  • Be accountable for our Property Maintenance strategy in conjunction with our Property Maintenance Manager.
  • Provide support to office staff in liaising with guests staying in cottages to resolve any maintenance and house-keeping issues
  • Have a flexible approach to working hours and be on call outside office hours if required
  • Be knowledgeable about our cottage portfolio and the local area

Candidates considered for this important role should have:

  • Excellent organisational skills and the ability to multi-task
  • Proven business track record ideally within the property or hospitality industry
  • Experience of managing and motivating a team
  • Confident and assured manner in dealing with guests in person and by telephone
  • Ability to resolve complaints in a calm, professional manner
  • Excellent attention to detail
  • Computer skills to operate agency software
  • Clean driving license
  • Local knowledge to make recommendations for dining, days out etc.

This is a full-time position working normal office hours (9am to 5pm) for 5 days per week, including two Saturdays per month.

Company benefits
• Annual review of salary
• 28 days holiday per annum (including bank holidays)
• Company pension scheme option
• Independent family owned business within the growing holiday cottage industry

In the first instance please email your CV and covering letter to

Location: Burnham Market, Norfolk