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Information for Tenants

Our aim is to have the very best of relationships with all our clients. Happy tenants make for happy Landlords and we work hard to make sure all parties enjoy the tenancy. 

We are introducers for N W Brown Insurances who offer a variety of insurance products designed specifically for the lettings market. Click here to obtain your Landlord or Tenant home insurance quote.

Our Service to Tenants…

Take time to listen to you and establish your requirements

Keep you informed of properties that match your requirements and update you when suitable properties come on the market

Provide clear, well laid out property details, with high quality, colour internal and external photographs

A frequently updated and user friendly website

Conveniently located offices with courteous and knowledgeable staff

Accompanied viewings and we do our best to answer your questions

Ensure complete discretion

Open Monday to Friday from 9:00am to 5:30pm and Saturday from 9:00am to 3:00pm

An honest, transparent approach

Communication throughout the referencing and renting process

We’ll always say if we don’t know… and then do our best to find out!

…and we make great coffee while you browse or chat in a relaxed atmosphere!

 

Below is some information on the process of becoming a tenant and what it involves and requires from you. Of course, if you would like to speak to someone about renting a property through Sowerbys, or have any other questions then please get in touch with one of our Lettings Team. 

 

I have seen a property I am interested in, what do I do next?

1. If you wish to apply, please contact us by phone as soon as possible on 01362 693560.

We will take you through the pre-application form. We will then contact the landlord to confirm they are happy to proceed. Once everything is agreed we will take payment of the application fees from you. Each applicant aged 18 or over will need to be referenced. 

2. Completing the reference process

Once payment has been made we will e-mail you the link to complete your referencing form online. If you do not have internet access the referencing agency can contact you direct to complete the application form.

3. References will be taken up 

A comprehensive credit search will be carried out against each applicant, you will be required to give contact information for your current landlord, your employer, your accountant (if self-employed) and may be asked to prove savings if necessary. Failure of referencing due to non-disclosure of relevant information leads to a forfeit of all referencing and administration fees.

4. References completed

Once you have passed your references you will need to sign the tenancy agreement and other related documentation. You will be required to pay the first months rent and deposit at least three working days prior to the tenancy starting. Payment must be in cleared funds i.e. cash or card payment.

5. The Tenancy

You have entered into a legally binding contract for a specified period. Rent must be paid monthly by standing order. Unless otherwise stated, you will be required to give one months notice from your rent due date, on or after your fixed term comes to an end. Should you wish to end the tenancy early you may be liable for payment of the full term of rent and utility bills or to pay all fees relating to the re-letting of the property.

 

Fees (all figures are inclusive of VAT)

Before you move in:

To include all administration, references, tenancy agreements and check in:

Tenant application fee: £330.00, plus £75 per additional tenant (over the age of 18)

Express move in (within 3 days): additional £50.00

Guarantor referencing fee: £75.00

 

Damage deposit:

(held with the Deposit Protection Service) - calculated at six weeks rent unless otherwise stated

 

During your tenancy:

Addendum fee: £60.00

Renewal fee: £105.00

Check out Fee: Prices vary depending on the size of the property (prices available on request)

 

Client money protection is provided by ARLA (The Association of Residental Letting Agents)
Redress scheme is provided by The Property Ombudsman

 

"Just a few words to say how pleased we were with Sowerbys Lettings service. We were new to this experience & Hayley at Dereham was fantastic, nothing seemed too much trouble for her and all of our (many) queries were always handled promptly & efficiently. Tenants were found very quickly and the check in & out service was handled professionally. We have since sold our property, using Sowerbys Sales team, who were also excellent, but would have no qualms about using Sowerbys again if we ever needed a Letting Agent in the future."
Karen Poole - Landlord and Vendor - May 2015