Information for Tenants

Our aim is to have the very best of relationships with all our clients. Happy tenants make for happy Landlords and we work hard to make sure all parties enjoy the tenancy. 

We are introducers for N W Brown Insurances who offer a variety of insurance products designed specifically for the lettings market. Click here to obtain your Landlord or Tenant home insurance quote.

Our Service to Tenants…

Take time to listen to you and establish your requirements

Keep you informed of properties that match your requirements and update you when suitable properties come on the market

Provide clear, well laid out property details, with high quality, colour internal and external photographs

A frequently updated and user friendly website

Conveniently located offices with courteous and knowledgeable staff

Accompanied viewings and we do our best to answer your questions

Ensure complete discretion

Open Monday to Friday from 9:00am to 5:30pm and Saturday from 9:00am to 3:00pm

An honest, transparent approach

Communication throughout the referencing and renting process

We’ll always say if we don’t know… and then do our best to find out!

…and we make great coffee while you browse or chat in a relaxed atmosphere!


Below is some information on the process of becoming a tenant and what it involves and requires from you. Of course, if you would like to speak to someone about renting a property through Sowerbys, or have any other questions then please get in touch with one of our Lettings Team. 


I have seen a property I am interested in, what do I do next?

1. If you wish to apply, please contact us by phone as soon as possible on 01362 693560.

We will take you through the pre-application form. We will then contact the landlord to confirm they are happy to proceed. Once everything is agreed we will take payment of the application fees from you. Each applicant aged 18 or over will need to be referenced. 

2. Completing the reference process

Once payment has been made we will e-mail you the link to complete your referencing form online. If you do not have internet access the referencing agency can contact you direct to complete the application form.

3. References will be taken up 

A comprehensive credit search will be carried out against each applicant, you will be required to give contact information for your current landlord, your employer, your accountant (if self-employed) and may be asked to prove savings if necessary. Failure of referencing due to non-disclosure of relevant information leads to a forfeit of all referencing and administration fees.

4. References completed

Once you have passed your references you will need to sign the tenancy agreement and other related documentation. You will be required to pay the first months rent and deposit at least three working days prior to the tenancy starting. Payment must be in cleared funds i.e. cash or card payment.

5. The Tenancy

You have entered into a legally binding contract for a specified period. Rent must be paid monthly by standing order. Unless otherwise stated, you will be required to give one months notice from your rent due date, on or after your fixed term comes to an end. Should you wish to end the tenancy early you may be liable for payment of the full term of rent and utility bills or to pay all fees relating to the re-letting of the property.

Do you offer deposit-free renting?

Yes, we do. Sowerbys has partnered with the UK’s fastest growing deposit alternative flatfair to offer deposit-free renting on many of our properties. When you become a member and enter into the scheme, the need to pay out for a deposit is replaced with a simple, one-off membership fee worth just 1 week’s rent at your desired property (split between the household). This can potentially save tenants thousands. Any lawful claims are then payable at the end of the tenancy and you will have direct access to Independent Dispute Resolution. For more information, speak to your dedicated agent, or contact your local branch


Fees (all figures are inclusive of VAT)

Before you move in:

To include all administration, references, tenancy agreements and check in:

Tenant application fee: £330.00, plus £75 per additional tenant (over the age of 18)

Express move in (within 3 days): additional £50.00

Guarantor referencing fee: £75.00

(If applicable) flatfair deposit-free renting membership fee: equal to 1 week’s rent at the property + VAT (per household)


Damage deposit:

(held with the Deposit Protection Service) - calculated at six weeks rent unless otherwise stated


During your tenancy:

Addendum fee: £60.00

Renewal fee: £105.00

Check out Fee: Prices vary depending on the size of the property (prices available on request)


After your tenancy:

(If applicable) Raising a dispute with flatfair (refundable): £100.00 + VAT


Client money protection is provided by ARLA (The Association of Residental Letting Agents)

Redress scheme is provided by The Property Ombudsman


"I am writing to express our appreciation of the standard of service we received from the staff in your Holt office. We originally chose Sowerbys to market our property because we were impressed by the quality of advertising in the press, in the office and online. We realised from the outset that ours was a niche property and consequently would be unlikely to achieve a quick sale, but throughout the process we were very pleased with the support we were given by Paul and the rest of the Holt staff. There were, at all times, professional, friendly and courteous which made selling our house much less stressful than it might otherwise have been. I would like to make particular mention of Rachel and Lydia with whom we had most contact - they were always very supportive and are a credit to your agency. In view of our experience with Sowerbys, we wouldn't hesitate to recommend them to others. We will visit Norfolk from time to time and will maintain contact with your Holt office as we have come to regard the staff there as friends. Yours faithfully Jay and Lyn Hall"
Mr & Mrs Hall - Vendors - February 2016