At Sowerbys, our values and approach remain at the heart of everything we do.
We put our customers first, champion the communities we represent, and celebrate the lifestyle that a new home in Norfolk can bring.
Our dedicated team is committed to delivering outstanding estate agency services, a promise reinforced by the awards we’ve won and the respected affiliations and accreditations we proudly hold.
International Property Awards
In 2025, our website was recognised as an award winner at the International Property Awards in the Best Estate Agency Website category for the United Kingdom.
This recognition highlights the strength of our digital presence and the continued investment we make in delivering a clear, engaging and client-focused online experience.
The award builds on our earlier success at the International Property Awards, following our regional wins in the 2022–23 programme for Real Estate Agency Marketing, Real Estate Agency Office and Real Estate Agency Website.
All entries are judged by an independent panel of more than 80 industry experts, assessing design quality, service, innovation, originality and commitment to sustainability.
Now in its 29th year, the International Property Awards celebrate excellence across more than 50 residential and commercial categories, with entries from the UK and around the world.
Trusted Service by Feefo
Trusted Service by Feefo is a nationally recognised accreditation awarded only to businesses that collect genuine, verified customer reviews through Feefo.
Based on the number of reviews received and the average customer rating, it provides a true reflection of service quality and client satisfaction.
We are proud that Sowerbys has achieved Feefo’s prestigious Platinum Trusted Service Award for five consecutive years, demonstrating our ongoing commitment to exceptional customer care.
This recognition is especially important to us as it is founded on real feedback from our clients, highlighting the effort we put into delivering the best possible experience at every stage of the property journey.
The Property Ombudsman (TPO)
Membership of The Property Ombudsman (TPO) gives buyers, sellers, landlords and tenants confidence that they are dealing with an estate and lettings agent committed to fair practice and high standards.
Since October 2008, all estate agents have been required to register with an approved Estate Agents Redress Scheme. The TPO is one of the schemes approved by the Office of Fair Trading (OFT), providing independent investigation of complaints and ensuring consumer protection.
By following the TPO Code of Practice for Residential Estate Agents, additional consumer safeguards are provided beyond what is required by law. The blue TPO logo identifies agents who adhere to these obligations.
Membership also extends to the TPO Code of Practice for Letting Agents, delivering the same professional standards for landlords and tenants.
The Property Ombudsman is a free, fair and independent service for unresolved disputes. Entirely independent of agents, the Ombudsman reports directly to the TPO Council, which has a majority of non-industry members.
Click here to view our in-house complaints procedure.
Click here to view our Client Money Protection certificate and here for our main scheme certificate.
Propertymark & Client Money Protection (CMP)
Propertymark represents the UK’s leading professional bodies for property agents, bringing together NAEA (sales) and ARLA (lettings) under one trusted name. Choosing a Propertymark Protected agent means working with professionals who voluntarily uphold higher standards than the law requires.
As a Propertymark member, we are part of a network committed to transparency, professionalism and integrity in every aspect of property sales and lettings.
What It Means to Be Propertymark Protected
- Client Money Protection (CMP): All client funds are safeguarded through Propertymark Client Money Protection, ensuring landlords, tenants and sellers have complete peace of mind that their money is protected.
- Integrity: Experienced, qualified agents following a nationally recognised Code of Practice.
- Accountability: Independent regulation, with access to a redress scheme and adherence to the Propertymark Conduct and Membership Rules.
- Compliance: Registration with HMRC to meet anti-money laundering regulations and full adherence to property law.
- Professional Development: Ongoing training and up-to-date industry knowledge ensure our teams maintain best practice and deliver exceptional service.
Being Propertymark Protected means our clients can be confident they are working with trusted professionals committed to protecting their interests and raising industry standards.
Visit the Propertymark website
Trading Standards
The Property Ombudsman is approved by the Trading Standards Institute, providing an additional layer of assurance for property buyers, sellers, landlords and tenants.
Trading Standards protects consumer rights and ensures fair practice across industries, including property sales and lettings.
How Trading Standards Protects Consumers
- Support with credit and store card issues
- Protection against faulty or counterfeit goods
- Recourse for poor service or unfair contracts
- Help with rogue traders or disputes
Visit the Trading Standards website
