New Year, New You, New Role!
Amazing office environment, brilliant team culture, and the freedom to shape your own progression and future.
Sowerbys are on the lookout for a lettings consultant/property manager to join our unique and award-winning team within one of the UK’s most respected estate agencies.
A rare and exciting position has become available for a lettings and property management professional to join our successful team in our beautiful and sought-after King's Lynn office. The successful person will earn a competitive starting salary dependant based on experience and will be joining one of Norfolk’s most respected estate agencies. If you are looking to progress your career in the property industry and want to work within a progressive and respected estate agency, we have a great opportunity. Our staff and customers are our main priority and you’ll be obsessed by customer service and happy to go above and beyond to support your clients and colleagues.
The Position
We want to speak to people who have demonstrable experience within lettings, property management or housing within the private or public sectors. You will be working alongside an experienced team looking after new enquiries, attending viewings, assisting with photography, managing tenancies, ensuring the portfolio is compliant and resolving property maintenance issues efficiently. The portfolio consists of 375 properties across King's Lynn and the surrounding areas, so a full driving licence and vehicle is essential.
Role Requirements
- Confident and polite telephone manner. You’ll need to always exceed our customers’ expectations.
- Demonstrable previous experience with lettings and property management/estate agency/social housing.
- Must be committed to self-development and enjoy learning. We want to grow with you!
- Confident in nature and enjoy helping customers with their property queries.
- A mature approach to work we need someone who can hit the ground running and work independently if required.
- To be a genuine and proactive team player. Always willing to help others and go above and beyond when required.
- Proven administration skills, with a good understanding of outlook, excel and ideally Microsoft teams.
- Ability to prioritise workload and operate in high-pressure situations.
- A positive and fun can-do attitude.
- Driving licence and car.
Role Responsibilities
1) Answer incoming calls in a professional manner with excellent customer service.
2) Identify customer needs and resolve issues efficiently.
3) Help with the management of a lettings portfolio ensuring full compliance with safety certificates.
4) Review each property's rental income periodically to ensure market value.
5) Ensure end of the tenancy renewal process is consistent and kept up to date.
6) Manage and prioritise maintenance issues in line with company time frames.
7) Attend inspections and report findings back to the landlord with recommended actions.
8) Register potential applicants, attend viewings, and provide post-viewing feedback.
9) Process offers, negotiate tenancy terms, and manage the move-in paperwork and logistics.
10) Serve relevant notices in the correct manner.
11) Create new let files for each let.
12) Attend company training as requested and work towards ARLA Level 3 Qualification if not qualified.
The Ideal Person will:
- Have some previous experience in a lettings and property management role.
- be well presented.
- Speak fluent English.
- Be of an honest and trustworthy nature.
- Be highly self-motivated.
- Have a minimum of 3 years work history.
- Have competent IT skills.
- Have a good understanding of Norfolk geography.
- Have a good eye for photography and understanding of a camera.
Additional Information
You’ll be based in our beautiful and prominent central King's Lynn office and working Monday to Friday 8:30am to 5:00pm and every other Saturday 9:00am-3:00pm with a day off in lieu granted for every Saturday worked. You will need to be able travel to the office but there is parking a short walk from the office.
Role Requirements
- Competitive starting salary and branch commission structure dependant on experience.
- Modern, light and bright office with free parking.
- Holiday of 28 days which increases each year to a maximum of 32.
- Enrolment into pension scheme.
- Sowerbys social events.
- Qualification and training opportunities.
- Secure role with the opportunity for progression.
- Genuine friendly team that does the right thing by the customer and each other.
Are you ready to apply?
To apply please send a copy of your CV and a short cover letter explaining why you would be suitable to Ed Tyman at [email protected]